Privacy Policy

Introduction

Hello French LLC (“Company,” “our,” “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy is part of our Terms and Conditions available here .

In this Privacy Policy we describe the types of information we may collect from you or that you may provide when you use our website (the “Website”) and the services and products we offer through our website (collectively, the “Services”), plus our practices for collecting, using, protecting, and disclosing that information.

This policy applies to information we, and not third parties, collect:

On the Website;
In email, text, and other electronic messages between you and the Website and/or the Company;
Through mobile and desktop resources you download from the Website, which provide dedicated non-browser-based interaction between you and the Website.
When you interact with our Website on third-party applications and services, if those services include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party; or
Any third party including through any application or content that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it, as you agree to this Privacy Policy by using the Website and/or creating an account on the Website. If you do not agree with our policies and practices, do not use the Website or the Services.

This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes.

Information We Collect And How We Collect It

We collect several types of information from and about users of the Website, including:

by which you may be personally identified, such as name, phone number, mobile service provider, postal address, and e-mail address (“personal information”);
that is ascertained through our use of third-party applications, including but not limited to your user behavior and trends;
that you voluntarily enter, such as your name, username, password, your email address, your gender, your responses to interest-based survey questions, information you provide associated with special events (such as contents, sweepstakes, programs, and other offers);
that is about you but individually does not identify you, such as the city where you live, general physical characteristics and language learning interests;
List information collected, including payment information (such as payment method, payment card number, expiration date, delivery address, and billing address), and purchase history;
The information and other content that you provide when you use the Website, such as name, location, email address, phone number, messages and exchanges associated with the Company (including but not limited to general inquiries, comments, orders, and product questions), credit card and billing information, and the information in the content that you provide, such as the information contained within a review (including but not limited to photographs and videos) you provide on a product located on the Website, reviews generally, articles, survey responses, and comments;
The information provided to us by social media or mobile applications such as name, profile pictures, likes, locations, friend list(s), geo-location details, and communication with you or other users over social media;
Information provided to us via our affiliates and service providers;
Preferences associated with wish lists, order history, marketing preferences, and reminder and notification preferences;
Geo-location information;
Additional information that is automatically collected such as Website product preferences; and
Information about your internet connection, the equipment you use to access the Website, and Website usage details.

We collect this information:

First, directly from you when you provide it to us, such as entering your information into a form provided to you on the Website, signing up to receive promotional content, posting a review and/or uploading content for a review, or posting on a blog post hosted on the Website.
Second, we collect generic information about your usage and equipment automatically as you navigate through the Website, such as usage details, IP addresses, web browser preferences, and information collected through cookies and other tracking technologies. Although we do not correlate tracking information to individuals, some information collected, such as IP addresses, will be unique.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). User Contributions may include photos, profiles, writings, music, video, audio recordings, graphics, pictures, questions, suggestions and comments on product reviews and/or blog post, and the use of your selected username(s), likeness, voice, image, and any other information associated with the content you provide to be published or displayed on the Website. Your User Contributions are posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We reserve the right, at Company’s sole discretion, to remove, either temporarily or permanently, any User Contribution for any reason whatsoever. Company’s right to remove any User Contribution does not obligate Company to police, review or verify User Contributions in any way. Company is not liable for any User Contributions. Further, you understand that User Contributions may purport to give advice to other users on the Website, however, any User Contribution that you (or other users) make should not be considered professional advice and any User Contribution that you publish/submit with personal information is not covered under any protected laws or regulations.

By publishing a User Contribution to the Website, you hereby grant (and agree to grant) Company a license to use, store, display, reproduce, alter, distribute (in any form and fashion at Company’s sole discretion) any User Contribution including but not limited to for advertising and marketing purposes.

The information we collect is used by the Company to identify users and provide them with services, support, sales and marketing action, billing, and to meet contractual obligations.

In some countries, including countries in the EEA, the information referenced above in this Privacy Policy may be considered personal information under applicable data protection laws. If you do not want us to collect this information, do not use the Website.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To develop, provide, and improve the Website and its services to you.
To provide you with information, products, or services that you request from us.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to the Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
For any other purpose with your consent.
In any other way we may describe when you provide the information.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please email hello@hellofrenchnyc.com or adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

Sharing and Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates (including but not limited to internal and operational reasons).
To contractors, service providers, and other third parties we use to support our business (including social media companies, networks, analytic companies, and other vendors for the purposes of marketing and advertising, promotional partners, any other service providers that perform operational activities in support of the business). For example, the Website is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and the general Shopify application. You can read more about how Shopify stores and uses your data here.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about the Website users is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you give us an email address to subscribe to the newsletter sent by the Company through the Website, we will transmit the contents of that email and your email address to provide you with the newsletter.
To other users on the Website to the extent that you include it in a User Contribution, or otherwise choose to share it.
To other users to the extent that information about you is shared by someone else on the Website.
For any other purpose disclosed by us when you provide the information.
To third party contractors in order to analyze Website performance and user behavior and/or to improve the Website.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at hello@hellofrenchnyc.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, might have been copied or stored by other Website users, or may be retained by the Company for future use in promotional, advertising, and/or marketing by the Company. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms & Conditions.

Do Not Track Settings

The Company does not track its customers over time and across third party websites to provide targeted advertising, and therefore does not respond to Do Not Track (DNT) signals. However, some third party websites track your browsing activities when you use their websites so that they can tailor their content to your preferences. If you are visiting such sites, your web browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

Third-Party Use of Cookies and Other Tracking Technologies

The Website, which is hosted by Shopify, may use third-party analysis and tracking services to track the performance of our users, Website and Services, understand how you use the Website and our Services, and to assist us in offering you an improved and safer experience. By using these third party services, the Company is necessarily sharing your information with these third-party analysis and tracking service companies to receive their services.

Information on your usage of our Services may be collected and processed by the Company or a third party engaged by the Company using a unique identification number assigned to you. Such usage information will be deleted as soon as practicable after this information is no longer required for the purpose collected. You may wish to consult the privacy policy of the third party service engaged by Company to better understand how this third party may use/access your data.

Your Consent for Company Tracking and Analysis

By using the Website and the Services you consent to the Company’s usage of cookies and the below third-party services on the Website, and agree that the Company may collect your usage data under a unique identifier and/or in an aggregated manner, for the purposes of tracking, analyzing, and improving our Services.

You may withdraw your consent at any time, by either disabling cookies on your device or following the instructions on how to withdraw your consent individually for each third-party provider the Company uses for its third party tracking and analysis services, as described below.

Cookies and Web Beacons

Through our use of Shopify, we may use cookies for the Website, which are small text files that are intended to make the Website better for you to use. In general, cookies are used to retain preferences, store information for features like shopping carts, and provide tracking data to third-party applications. You can prevent cookies from being stored on your computer by changing your browser settings; however, if you choose to do this, your experience when using the Website and the Services may be altered. We suggest consulting the help section of your browser or doing your own research on how to disable cookies in your web browser. You can consult our Cookie Policy here and the Shopify Cookie Policy here.

If you turn on the “Do Not Track” (“DNT”) setting in your browser, this setting will not be considered by the Website. Even if this is enabled, we continue to track users for the reasons described in this Privacy Policy. The DNT standard isn’t widely supported, and even popular and trusted platforms such as Google Analytics do not respect it.

Please note that linked third-party websites, such as our social media websites, may also use cookies. We cannot control the use of cookies by these third-party websites. For example, when you click on a link from the Website to a third-party website, that website may have the ability to recognize that you have come from the Website by using cookies. If you have any questions about how third-party websites use cookies, you should contact such third parties directly.

We may also employ software technology known as “web beacons” or “clear GIFs,” which helps us keep track of what content on the Website is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are embedded in the web pages you review, so they are not stored on your hard drive. The web beacons we may use will not track or collect any personally identifiable information about you and they are in no way linked to your personally identifiable information.

For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hello@hellofrenchnyc.com.

Children Under the Age of 13

The Website is not intended for children under 13 years of age and you are not allowed to use the Website or provide information on it if you are under 13 years of age. If we learn we have received personal information from or about a child under 13 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 13, please contact us immediately at hello@hellofrenchnyc.com.

If you are based in the European Economic Area (“EEA”) you may only use the Website if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of the Website has been provided to us.

Transferring your information

The Company is a worldwide service. By using the Website, you authorize us and/or our service providers (such as Shopify) to transfer and store your information outside your home country, including in the United States, for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country. We take additional measures when information is transferred from the European Economic Area (EEA). This includes having standard clauses approved by the European Commission in our contracts with parties that receive information outside the EEA. We also rely on European Commission adequacy decisions about certain countries, as applicable, for data transfers to countries outside the EEA.

Data Security

We have implemented measures designed to secure your and/or your company’s personal information from accidental loss and from unauthorized access. For example, access by a user to their personal information is available through a password and unique customer ID selected by the user. This information is encrypted through the Website with Secure Socket Layer technology (SSL) and is also encrypted when it is stored by us to prevent unauthorized parties from viewing such information. We also use industry-standard, trusted services to create and manage users’ cryptographic keys. Also, we perform regular malware scanning of the Website and all servers and computers used by us to support the Website. All Company employees are required to adhere to our security and confidentiality procedures and undergo training related to maintaining the security of user personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

EEA Users

You have options in relation to the information and data that we have about you. To exercise any of the options discussed below, please contact us at hello@hellofrenchnyc.com. As a user of the Website and the Services, you may exercise your user rights to:

Request information on your personal data processed by the Company. Upon your request, this information will be provided to you electronically. If you reside in the EU or Switzerland, you may access your information by sending a request to the Company at the address specified in “Contact Us” information below. If you reside in California and have provided your personally identifiable information to us, you may request information once per calendar year about our disclosures of certain categories of your personally identifiable information to third parties for their direct marketing purposes. Such requests must be submitted in writing using the email address in the “Contact Us” section below.
Gain access to your information by requesting a backup of your data in a format that is readable by other companies or organizations (data portability). We will make an effort to share this information with you within a reasonable time.
Correct or delete your information in your profile settings available through the Services.
Withdraw your consent from data processing at any time by deleting your account. You may also contact hello@hellofrenchnyc.com. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Request the complete deletion of your data, including all past data sent to third-party services used for tracking and analysis, by reaching out to hello@hellofrenchnyc.com. Your data will be deleted within [30 days]. We will not delete the posts or comments you've written and shared publicly, including on social media or in any review.
Log a complaint with the relevant supervising authority if you believe the Company is processing your personal data under violation of applicable data protection regulations. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, such as providing Services that you or the organization you are affiliated with requested from us; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Website and communicating with you as necessary to provide these Website, for example when responding to your queries, improving our Website, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Third Party Links

The Website may contain links that lead to other websites, including via affiliate links, and the Company is not responsible for the privacy practices, content, and/or activities of these linked websites. Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these external websites.

Please also consult our Affiliate Disclosure Page located here.

Changes to Our Privacy Policy

We will post any changes we make to our privacy policy on this page and you will be notified of any material changes on the Website home page and in an email to the most recent email address that you provided to us, if any.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at hello@hellofrenchnyc.com.

Last modified: May 1, 2024